Thank you for shopping with Urbrica! We are dedicated to offering high-quality products and providing excellent customer service. Please take a moment to review our detailed return and refund policy below:
1. Returns
We accept returns within 30 days of your purchase for most items. To be eligible for a return, the item must meet the following conditions:
- Unused & Unworn: Items should be in the same condition as when you received them (e.g., no wear, tear, or use).
- Original Packaging: Returns must include the original packaging and tags if applicable.
- Specific Product Exceptions: Some products, like [mention specific non-returnable items such as opened electronics, customized items, etc.], are not eligible for return due to their nature.
2. Refunds
Upon receiving and inspecting your returned item(s), we will notify you regarding the approval or rejection of your refund. Refunds will be credited to your original method of payment within 7-10 business days after approval.
3. Non-Returnable Items
Certain items, including but not limited to [mention specific categories, e.g., “personalized gifts, health & beauty products, etc.”], are non-returnable and non-refundable.
4. Free Return Shipping
For eligible returns, we will provide a prepaid return shipping label, so you won’t incur any costs. Please ensure the item is returned via the method we specify to avoid shipping issues.
5. No Restocking Fee
We do not charge a restocking fee for any returns made in accordance with our policy.
6. Exchanges
If the item you purchased is defective or damaged, we will gladly exchange it for a replacement. Please reach out to us at contact@urbrica.store to initiate the exchange process.
7. Damaged or Defective Items
In the unlikely event that you receive a damaged or defective product, contact us immediately at [insert your contact email]. Please provide a photo of the damaged or defective item so we can quickly address the issue and offer a replacement or refund.
8. How to Initiate a Return
To begin the return process, please email us at contact@urbrica.store with your order number and the reason for the return. Our team will respond with return authorization and detailed instructions.
9. Policy Updates
We reserve the right to update this policy at any time. If there are any changes, the updated policy will be posted on our website and will take effect immediately.
Customer Acknowledgment
By making a purchase from Urbrica, you acknowledge that you have read and agree to our return and refund policy as outlined.
If you have any further questions or concerns, don’t hesitate to contact us at contact@urbrica.store.